Here’s how it all works – simple, clear, and stress-free.
Whether you’re planning a wedding, corporate event, garden party, or special celebration, our ordering process is designed to make hiring everything you need as easy as possible. From requesting your initial quote to delivery, collection, and aftercare, we keep things straightforward so you can focus on your event – not the logistics.
🛒 Add the items you’d like to your quote through our website. Browse, pick, and mix until you’ve got everything you need for your event. Click Here to Start building your quote!
📋 At checkout, pop in your billing, delivery, and event info. You’ll also choose whether you’d like to collect your order for free from us in Amersham or have us deliver it to you. (Delivery charges aren’t shown at this stage – they’ll be included in your official quote.)
📧 We’ll email you your full quote, including delivery costs and any notes. You can make changes if needed, and we’ll confirm availability or suggest alternatives if something’s not available.
💳 Once you’re happy with your quote you can click on the Accept button to confirm. If your event is within the next 6 months, we’ll ask for full payment to confirm the order. If it’s further out, we offer deposit options.
📦 Once payment is received, your booking is confirmed – we’ll take it from here!
🔐 We’ll take a pre-authorised card hold before your event – not a charge. It’s only used if there are any damages or missing items, as detailed in your confirmation.
📍 We’ll send you a link to our delivery tracking portal, so you can follow along as we head your way.
🚚 You’ll get an email and a call from your driver with an ETA – no waiting around wondering where we are.
🛠️ If you’ve booked set-up, we’ll take care of everything. If not, we’ll deliver to the agreed location and leave you to it.
♻️ We’ll return to collect everything and count it back in. Crockery and glasses just go back in their boxes, we take care of the cleaning! Chairs should be stacked with seat pads bagged in 10’s.
Ready to transform your event with our marquee hire? Click to call, WhatsApp, or schedule a visit. Let’s create unforgettable moments together! Our specialist team will help curate your dream space.
You can build your quote directly on our website by browsing and adding the items you need. Once you’re done, head to checkout to enter your event and delivery details – we’ll then email you a full quote including delivery if selected.
Nope! Quotes are completely free and there’s no payment needed until you’re ready to go ahead and book.
Delivery charges vary depending on location, timing, and access. We’ll calculate this once we’ve received your quote request and include it in your official quote.
Yes – you’re very welcome to collect your order from our Amersham depot for free. Just select the collection option at checkout.
If your event is within the next 6 months, full payment is required to confirm. For events further ahead, we offer a deposit option to secure your date and items.
We place a temporary hold on your card before the event – it’s not a charge. This is only used if there are any damages or missing items, as explained in your confirmation.
Yes! If you’ve selected delivery, you’ll receive a tracking link ahead of time. On the day, our driver will also email and call you with an ETA.
Absolutely – just let us know when booking. If setup is included in your quote, our team will take care of everything on the day.
We’ll return to collect all items at the agreed time and location. Our team will count everything back in – no need to wash crockery just put it back in the boxes provided!
We do our best to help! While we recommend booking early to ensure availability, we’re always happy to accommodate last-minute bookings if we can.
