FAQs

To place an order, simply add the required items into your quote and proceed to enter your event details. Alternatively, please give us a call. We will be happy to help.

We will prepare a quote and email it to you.

If you are happy to proceed with the quote, please respond to this email confirming your order.

At this point, you will be asked to pay a deposit to secure the stock, as we run on a first-come, first-serve basis.

Two weeks before the hire date, full payment must be received.

On the week of your hire, we will contact you regarding the damage deposit.

We standardly offer a ground floor, door to door delivery and collection service Monday – Friday between the hours of 8 am – 8 pm. If you require delivery and collection outside of these hours or to an alternative floor, this can be arranged; please contact us for a quote.

If you would like to take advantage of our set up service, we will be happy to provide you with a quote.

We only offer a “dirty service” on all crockery, cutlery and glassware. This means you just need to remove and food / drink and put everything back in the boxes they came in.

Orders cancelled within seven days of the start hire date has a 100% fee.

50% fee if cancelled up to two weeks before the hire date.

No fee if cancelled a month before the hire date.

If there are any last-minute changes to your order, an extra charge maybe incurred.

Absolutely! Our expert team of event managers are extremely experienced in executing a variety of small and large events. From intimate family dinners, to grand weddings, we’ve done it all. Learn more on our Event Management page here