Hire: 01923 773 611
Planning: 01296 614005
Production: 01923 528 800

Terms and Conditions

Terms and Conditions of Hire

By Hiring from WA CARR & SON you are agreeing to adhere to the terms and conditions below.

VAT is payable at 20% on all hire prices.


Payment is to be made via Bank Transfer (BACS), Debit or Credit Card at the time of booking.
Full payment of our for our services is required at a minimum of 4 weeks prior to delivery date.

Failure to make payment for goods or any other services will result in the matter being referred to our debt collection agents whose charges will be added to and payable with the invoice debt.

Account Facilities

Where monthly account facilities have been granted, all invoices must be paid within the stated time frame. If using our account facilities, the late fee is up to 15% of the bill per calendar month. This fee will be charged at the 31-day overdue mark. Then again every 30 days from this point. Meaning if your bill is £100 after 31 days the bill will increase to a maximum £115.00 and at 61 days it will increase again to a maximum of £130.00 and so on.

Breakages Deposit

Prior to your hire date, you must contact us with card details. We will then run a pre-authorised transaction on your card. This amount is not taken from the account however it is held meaning it will show in your account balance but not in your available balance. This Pre-Authorized Transaction is held in case any items are missing or damaged on return, You will be emailed any missing items and their associated costs. We will charge the card for the replacement costs and if at any point in the following week you find the items please return them for a full refund.


The customer is responsible for all hire equipment from the receipt of the goods until returned and shall not sell, pledge, keep or part possession with hired equipment, without prior authorisation. Customers are responsible for breakages and losses, which shall be charged at the replacement cost. All cartons, boxes and packing material is to be returned, otherwise, these will be charged for.

Risk in the Goods will pass immediately to the Customer when they leave the physical possession or control of the Supplier. Risk in the Hire Goods will not pass back to the Supplier from the Customer until the Hire Goods are back in the physical possession of the Supplier. This shall apply even if the Supplier has agreed to cease charging the Rental. Ownership of the Hire Goods remains at all times with the Supplier. The Customer has no right, title or interest in the Hire Goods except that they are hired to the Customer. Ownership of any Sale Goods remains with the Supplier until all monies payable to the Supplier by the Customer for the Sale Goods have been paid in full. Until ownership in the Sale Goods passes to the Customer, the Customer shall:-

        1.hold the Sale Goods on a fiduciary basis as the Supplier’s bailee;

        2.maintain the Sale Goods in satisfactory condition; and

  1. keep the Sale Goods insured against all risks for their full price from the time they leave the physical possession or control of the Supplier.
  2. The Customer must not deal with the ownership or any interest in the Hire Goods. This includes but is not limited to selling, assigning, mortgaging, pledging, charging, securing, hiring, withholding, exerting any right to withhold, disposing of and/or lending. However, the Customer may re-hire the Hire Goods to a third party with the prior written consent of the Supplier.
  3. The Supplier requires the Customer to insure the Hire Goods for such reasonable risks as the Supplier may specify and any proceeds of any such insurance shall be paid to the Supplier on demand. The Customer must not compromise any claim in respect of the Hire Goods and/or any associated insurance without the Supplier’s written consent.

Charges and Services

Cleaning is a standard charge on all hires that include china, cutlery, catering equipment and glassware.

Rinsing of some items may be recommended, as some products will tarnish and stain a lot easier if left over a weekend. These items will be marked on your Estimate/Invoice. If there are any stains that do not come off after hire, and the product has not been rinsed, you may be charged for replacement.

Changes to an order can be made up to four weeks prior to shipping date. Once this date passes, any amendments may incur late notice charges.

Once and order has been confirmed and paid for, reductions may incur an admin charge to cover the costs of paperwork amendments and refund process costs.

All charges are based on a 48-hour hire. Longer hire periods may incur an extended hire charge.
For longer periods of hire please contact us for charges.

A delivery and collection service is available. Carriage charges are extra and will be quoted when ordering.

A 100% cancellation charge is made unless 20 working days’ notice of cancellation is given.

Cancellations with notice may incur admin charges or charges to cover any costs we have incurred.

Once delivered even if the equipment is not used we are not required to issue a refund of any kind.

All Booking deposits are non refundable.

Some Items may not be cancellable, this is noted on the original estimate with an asterisk (*) If the asterisk is present and the order is cancelled the items noted with an asterisk must be paid for in full. These are typically items we have an outlay for or custom items made for your event.

Any orders made with less than 48 hours notice of needing the hire, may incur a late order charge, subject to availability of the prep team.

Terms and Conditions of Delivery and Event Crew

Drivers and porters are not allowed to move client’s furniture unless prior arrangement from W.A. CARR & SON is gained.

A fee of at least £50 on top of our standard delivery cost may apply to deliveries on Saturdays and Sundays and by prior arrangement only.

A further fee of at least £50 may apply to all collections after 6 pm and by prior arrangement only.

If drivers or crew have to wait on site the charge would be a minimum of £30.00 per hour, per member of staff. Dependent on day and time, this charge may be higher.

Our Team members are not obliged to wait on-site as they may have other deliveries or events to attend. However, we will always make our best efforts to wait.

Goods are required to be checked and signed for by the hirer or a representative of the hirer on delivery. In the circumstance, there are damages/shortages on receipt of the goods WA CARR & SON must be notified immediately.

Goods left at premises unattended are left at the hirer’s risk.

Delivery is on a door to door basis. Any additional carriage will incur an extra cost.

Customers asking for equipment to be taken inside do so at their own risk.

No responsibility can be accepted for accidental damage to any surfaces during the delivery process.


If the equipment is to be stored or used outside with the exception of plastic or garden furniture the hirer is responsible for any damaged that may be caused by the weather. All boxes etc must be returned dry and intact and furniture must be protected from the weather. Where it is found that this has not been applied all damages will be charged to the hirer at current replacement costs.


All warranties, representations, terms, conditions and duties implied by law relating to fitness, quality and/or adequacy are excluded to the fullest extent permitted by law.

If the Supplier is found to be liable in respect of any loss or damage to the Customer’s property the extent of the Supplier’s Liability will be limited to the retail cost of replacement of the damaged property.

Any defective Goods must be returned to the Supplier for inspection if requested by the Supplier before the Supplier will have any Liability for defective Goods.

The Supplier shall have no Liability to the Customer if, without just cause, any monies due in respect of the Goods and/or the Services have not been paid in full by the due date for payment.

The Supplier shall have no Liability for additional damage, loss, liability, claims, costs or expenses caused or contributed to by the Customer’s continued use of defective Goods and/or Services after a defect has become apparent or suspected or should reasonably have become apparent to the Customer.

The Customer shall give the Supplier a reasonable opportunity to remedy any matter for which the Supplier is liable before the Customer incurs any costs and/or expenses in remedying the matter itself. If the Customer does not do so the Supplier shall have no Liability to the Customer.

The Supplier shall have no Liability to the Customer to the extent that the Customer is covered by any policy of insurance arranged as a result of the Contract and the Customer shall ensure that the Customer’s insurers waive any and all rights of subrogation they may have against the Supplier.

The Supplier shall have no Liability to the Customer for any of the following losses (whether direct or indirect):-

consequential losses;

economic and/or other similar losses;

business interruption, loss of business, contracts and/or opportunity including loss of profits and/or damage to goodwill; and/or

13.8.4 special damages and indirect losses however so arising.

13.9 *The Supplier’s total Liability to the Customer under and/or arising in relation to any Contract shall not exceed 5 times the amount of the Rental or monies payable for Sale Goods, in addition to charges for Services (if any) under that Contract or the sum of £1,000 (or Euro equivalent) whichever is the higher. To the extent that any Liability of the Supplier to the Customer would be met by any insurance of the Supplier then the Liability of the Supplier shall be extended to the extent that such Liability is met by such insurance.

13.10 Each of the limitations and/or exclusions in this Contract shall be deemed to be repeated and apply as a separate provision for each of:-

13.10.1 Liability for breach of contract;

13.10.2 *Liability in tort/delict (including negligence); and

13.10.3 *Liability for breach of statutory and/or common law duty;

except clause 13.9 above which shall apply once only in respect of all the said types of Liability.

13.11 Nothing in this Contract shall exclude or limit the Liability of the Supplier for fraud, death or personal injury due to the Supplier’s negligence, nor exclude or limit any other type of Liability which it is not permitted to exclude or limit as a matter of law.

Terms and Conditions Continued

No responsibility can be accepted for injury or damage caused by misuse of hired equipment.

No responsibility can be accepted for any damage caused by hire equipment, please ensure you request or arrange  felt pads for tables and chairs if you intend using them on wooden surfaces, or ground protection for
any catering equipment if you are concerned about the flooring. 

All equipment will remain the property of W. A. CARR & SON through the hire period and should only be used for its intended purpose.

W.A. CARR & SON will not accept responsibility for electrical faults as a result of misuse or overloading of a circuit.

By using our services, you agree to permit us to use the mobile number provided for the purpose of contacting you regarding delivery updates. This may include automated text messages or calls. We will only utilize this information for delivery-related communications and will not share your mobile number with third parties for marketing purposes without your explicit consent. You understand that standard message and data rates may apply. You have the option to opt-out of these communications at any time by contacting us directly.