Terms and Conditions

Terms and Conditions of Hire

By Hiring from WA CARR & SON you are agreeing to adhere to the terms and conditions below.

VAT is payable at 20% on all hire prices.


Payment is to be made via Cash, Bank Transfer (BACS), Debit or Credit Card Prior to date of hire.
Full payment of our for our services is required 2 weeks prior to event date or hire start date. Failure to make payment for goods or any other services will result in the matter being referred to our debt collection agents whose charges will be added to and payable with the invoice debt.

Account Facilities

Where monthly account facilities have been granted, all invoices must be paid within the stated time frame. If using our account facilities, the late fee is up to 15% of the bill per calendar month. This fee will be charged at the 31 day overdue mark. Then again every 30 days from this point. Meaning if your bill is £100 after 31 days the bill will increase to a maximum £115.00 and at 61 days it will increase again to a maximum of £130.00 and so on.

Booking Deposit

We require a minimum deposit of £50 to confirm the booking. On orders of £150 or more, we will require a deposit of 30%. If the order is within 2 weeks, we require full payment to secure the booking. This will act as order confirmation, therefore allowing us to hold the stock. This Holding deposit will go towards the cost of the hire.

Breakages Deposit

Prior to your hire date, you must contact us with card details. We will then run a pre-authorised transaction  on your card . This amount is not taken from the account however it is held meaning it will show in your account balance but not in your available balance. This Pre-Authorized Transaction is held in case any items aremissing or damaged on return, You will be emailed any missing items and there associated costs. We will charge the card for the replacement costs and if at any point in the following week you find the items please return them for a full refund.


The customer is responsible for all hire equipment from the receipt of the goods until returned and shall not sell, pledge, keep or part possession with hired equipment, without prior authorisation. Customers are responsible for breakages and losses, which shall be charged at the replacement cost. All cartons, boxes and packing material is to be returned, otherwise these will be charged for.

Charges and Services

Cleaning is a standard charge on all hires that include china, cutlery, catering equipment and glassware.

Any changes to an order can be made up to two weeks prior to shipping date. Once this date passes, any amendments may incur late notice charges.

All charges are based on a 48 hour hire. Longer hire periods may incur an extended hire charge.
For longer periods of hire please contact us for charges.

A delivery and collection service is available. Carriage charges are extra and will be
quoted when ordering.

A 100% cancellation charge is made unless 10 working days’ notice of cancellation is given.
Once delivered even if the equipment is not used we are not required to issue a refund of any kind.

Terms and Conditions of Delivery

Drivers and porters are not allowed to move client’s furniture, unless prior arrangement from W.A. CARR & SON is gained.
A fee of at least £50 on top of our standard delivery cost will apply to deliveries on Saturdays and by prior arrangement only.

A further fee of at least £80 will apply to all collections after 6pm and by prior arrangement only.

Goods are required to be checked and signed for by the hirer or a representative of the hirer on delivery. In the circumstance there are damages/shortages on receipt of the goods WA CARR & SON must be notified immediately.

Goods left at premises unattended are left at the hirer’s risk.

Delivery is on a door to door basis. Any additional carriage will incur extra cost.

Customers asking for equipment to be taken inside do so at their own risk.


If equipment is to be stored or used outside with the exception of plastic or garden furniture the hirer is responsible for any damaged that may be caused by the weather. All boxes etc must be returned dry and intact and furniture must be protected from the weather. Where it is found that this has not been applied all damages will be charged to the hirer at current replacement costs.

Terms and Conditions Continued

No responsibility can be accepted for injury or damage caused by misuse of hired equipment.

All equipment will remain the property of W. A. CARR & SON through the hire period and should only be used for its intended purpose.

W. A. CARR will not accept responsibility for electrical faults as a result of misuse or overloading of a circuit.