FAQ
How do I place an order?
To place an order, simply add the required items into your quote and proceed to enter your event details. Alternatively, please give us a call. We will be happy to help.
We will prepare a quote and email it to you.
If you are happy to proceed with the quote, please respond to this email confirming your order.
At this point, you will be asked to pay a deposit to secure the stock, as we run on a first-come, first-serve basis.
Two weeks before the hire date, full payment must be received.
On the week of your hire, we will contact you regarding the damage deposit.
How does delivery work?
We standardly offer a ground floor, door to door delivery and collection service Monday – Friday between the hours of 9 am – 6 pm. If you require delivery and collection outside of these hours or to an alternative floor, this can be arranged; please contact us for a quote.
Before your delivery and collection dates, we will contact you with a 2-hour time slot.
If you would like to take advantage of our set up service, we will be happy to provide you with a quote.
Do we provide a cleaning service?
If you wish to return your hire unwashed, please ensure the ‘cleaning charge’ box is ticked on the online quote request. Unless you are placing your order over the phone, our team will quote the cleaning charge for you.
Will I be charged for cancelling my order?
Orders cancelled within seven days of the start hire date has a 100% fee.
50% fee if cancelled up to two weeks before the hire date.
No fee if cancelled a month before the hire date.
If there are any last-minute changes to your order, an extra charge maybe incurred.
